Privacy Policy

Effective Date: October 27, 2026

At Remafashion, accessible at https://remafashion.store, we respect the privacy of our customers and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the steps we take to protect it when you visit our website or place an order.

By using our website, you acknowledge this Privacy Policy, subject to applicable law.

1. Information We Collect

We may collect the following categories of information when you browse our website, contact us, or place an order.

A. Personal Information

Depending on how you use our website, this may include:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order details and purchase history
  • Information you provide when contacting customer support

B. Payment-Related Information

When you make a payment, relevant transaction information may be processed by our authorised payment service providers.

We may receive transaction references, payment status, and other information needed to verify and manage your order. We do not intend to collect or store complete card numbers, CVVs, UPI PINs, passwords, or other confidential payment authentication credentials on our website.

Payment processing is subject to the applicable provider’s terms and privacy practices.

C. Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and device information
  • Pages visited and interactions with the website
  • Date and time of visits
  • Cookies and similar technical identifiers, where enabled

This information helps us maintain website functionality, improve performance, and identify potential security issues.

2. How We Use Your Information

We may use personal information for the following purposes:

  • To process and manage customer orders.
  • To verify payments and provide order confirmations.
  • To arrange shipping and delivery.
  • To respond to enquiries and provide customer support.
  • To process eligible cancellations, returns, and refunds.
  • To improve our website, products, and shopping experience.
  • To detect and prevent fraud, misuse, or unauthorised transactions.
  • To maintain business records and comply with applicable legal requirements.
  • To send service-related updates about orders and transactions.

We will use personal information only for appropriate purposes and in accordance with applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the customer experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

Where required by applicable law, we will seek consent before using cookies or similar technologies that require it.

4. Sharing of Information

We do not sell customers’ personal information to third parties.

We may share relevant information with trusted service providers when reasonably necessary to operate our business, including:

  • Payment service providers: To process and verify transactions.
  • Courier and delivery partners: To deliver customer orders.
  • Website hosting and technical providers: To maintain and secure our website.
  • Customer support and business service providers: To help manage customer enquiries and operations.
  • Legal or regulatory authorities: Where disclosure is required by law or is necessary to respond to lawful requests.

We aim to share only the information reasonably necessary for the relevant purpose. Service providers may process information according to their own contractual obligations and applicable privacy requirements.

5. Payment Security

Payments made through our website may be handled by authorised third-party payment processors.

Customers should use only the payment methods displayed at checkout and should never disclose OTPs, UPI PINs, passwords, or other confidential payment credentials to anyone claiming to represent Remafashion.

Although we take reasonable steps to protect information under our control, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, business records, dispute resolution, fraud prevention, and compliance with legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it appropriately, subject to applicable legal obligations.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, customers should understand that no online system is completely secure. We encourage users to keep their devices and accounts secure and to contact us if they suspect any misuse of their order information.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

You may also contact us with questions about how your information is used or request assistance with privacy-related concerns.

To submit a request, please email us using the contact details provided below. We may need to verify your identity before processing a request. Certain information may need to be retained where required by law or for legitimate business purposes.

9. Third-Party Websites and Services

Our website may contain links to external websites or use third-party services, such as payment gateways and delivery services.

These third parties may have their own privacy policies and practices. We encourage customers to review the relevant policies before sharing information with external services.

This Privacy Policy applies to Remafashion’s website and does not independently govern third-party websites.

10. Children’s Privacy

Our website is intended for people who can lawfully make purchases or use the services offered. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Marketing Communications

We may send promotional communications where permitted by applicable law and, where required, with your consent.

You may request to stop receiving promotional emails by following the unsubscribe instructions provided in the message, where available, or by contacting us.

We may still send necessary service-related communications, such as order confirmations, delivery updates, or important policy notices.

12. Changes to This Privacy Policy

Remafashion may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updated version will be published on this page with a revised effective date. We encourage customers to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Business Name: Remafashion
Owner: Mukesh Kumar
Website: https://remafashion.store
Email: krmukeshkumar.9911@gmail.com
Phone: +91 9523075486
Business Address: Ward No. 03, Manik Chand Chakla, PO: Jia Ram Raghopur, District: Supaul, Bihar – 852111, India

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.

Thank you for trusting Remafashion – Your Style, Your Choice!