Cancellation Policy

Effective Date: October 27, 2026

At Remafashion, we aim to provide a smooth and convenient shopping experience for our customers. This Cancellation Policy explains the terms and conditions for cancelling orders placed through our website, https://remafashion.store.

By placing an order on our website, customers agree to the cancellation terms outlined below, subject to applicable laws.

1. Order Cancellation by Customers

Customers may request cancellation of an order before it has been dispatched.

To request a cancellation, please contact our customer support team as soon as possible and provide your order ID and registered contact details.

Once an order has been dispatched or handed over to the shipping partner, cancellation may no longer be possible. In such cases, customers may contact us to understand the available options under our Return & Refund Policy.

2. Cancellation of Prepaid Orders

If a prepaid order is successfully cancelled before dispatch and a refund is due, Remafashion will initiate the refund through the original payment method or another appropriate method, as permitted by applicable law.

The time taken for the refund to appear in the customer’s account may depend on the payment provider, bank, or financial institution.

Any refund will be handled in accordance with our applicable refund procedures and legal obligations.

3. Cancellation of Cash on Delivery Orders

Cash on Delivery (COD) orders may be cancelled before dispatch, subject to the status of the order.

If COD is available on our website, customers should contact us promptly to request cancellation. Once the order has been dispatched, cancellation may be restricted.

4. Cancellation by Remafashion

Remafashion reserves the right to cancel an order where reasonably necessary, including in situations such as:

  • The ordered product is unavailable or out of stock.
  • Incorrect pricing or product information is identified.
  • Payment verification fails or payment is not received.
  • The delivery address or order details are incomplete or invalid.
  • An order appears to involve fraud, unauthorised activity, or misuse of the website.
  • Delivery cannot reasonably be completed.

If payment has already been received for an order cancelled by Remafashion, any refund due will be processed in accordance with applicable law and our refund procedures.

5. Incorrect or Duplicate Orders

If you accidentally place a duplicate order or select an incorrect product, size, or quantity, please contact us immediately.

We will make reasonable efforts to assist if the order has not yet been dispatched. Changes or cancellations cannot be guaranteed once an order has entered the dispatch process.

6. Refund Processing After Cancellation

For eligible cancelled prepaid orders, refunds will generally be initiated after the cancellation is confirmed and the refund eligibility is verified.

The time required for the refund to be credited may vary depending on the original payment method, payment gateway, bank, or financial institution.

Customers should retain their order confirmation and cancellation communication for reference.

7. Orders Already Dispatched

Orders that have already been dispatched may not be eligible for cancellation through the normal cancellation process.

If you no longer want an order after dispatch, please contact our support team for guidance. Any return, refund, or other available resolution will be handled according to our Return & Refund Policy and applicable law.

8. How to Request a Cancellation

To request cancellation, contact us using the details below and provide:

  • Your order ID.
  • Your name and registered mobile number or email address.
  • The reason for cancellation, if applicable.

Contact Details:

Business Name: Remafashion
Owner: Mukesh Kumar
Website: https://remafashion.store
Email: krmukeshkumar.9911@gmail.com
Phone: +91 9523075486
Address: Ward No. 03, Manik Chand Chakla, PO: Jia Ram Raghopur, District: Supaul, Bihar – 852111, India

We will make reasonable efforts to respond to cancellation requests as soon as possible.

9. Changes to This Policy

Remafashion may update this Cancellation Policy from time to time to reflect changes in business operations or applicable legal requirements. Any updated version will be published on this page with a revised effective date.

Customers are encouraged to review this page periodically.

Thank you for shopping with Remafashion – Your Style, Your Choice!